Hospitality Skills Toolkit

 A practical guide for helping progressive hospitality businesses grow by investing in their people

Could your business benefit from attracting and retaining a skilled and engaged workforce, maximising staff productivity and improving your customer experience?

The toolkit is based on five key principles

Each of these principles forms one section of the toolkit. In each we have a short introduction along with a real life case study or two to bring it to life and some tools to help you put it into action within your business.


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How it works

It is not a comprehensive how-to guide, but a collection of business practices with a practical and incisive approach. The tools include templates, actions plans, self-evaluations and management processes that have delivered genuine benefits to the partner businesses.

“We expect users to take a pick-and-mix approach to using the toolkit. The core concepts overlap and interrelate along common themes.”