Hospitality Skills Toolkit

Privacy & Cookies

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. The information you submit to (the ‘Website’) will be kept confidential and secure once received.

This Website is operated by Fifteen Cornwall Ltd (‘Fifteen Cornwall’). Its registered office is On the Beach, Watergate Bay, Cornwall. TR8 4AA. Company registration

This Privacy Policy explains how Fifteen Cornwall collect information from you when you visit or register to use the Website.  It also explains how this information is then used.

What personal information do we collect?

We collect information about you in the following ways:

  • when you browse the site
  • when you register on the website
  • when you complete the enquiry form, newsletter sign up or any other request
  • when you complete online self-assessments

This information may include, for example, your name, company, job title, telephone number, email address and postal address.

Information gathered for this purpose will never be used for any other purpose or shared with any other company. 

How is your personal information used? 

Any personal information provided by you will only be used for the following purposes:

  • Updating personal records
  • Compiling information on how services are used by you and defining areas of interest
  • Improving the Website to meet user requirements and compiling information relating to user movement across the Website.
  • Correspondence via email support or marketing e-newsletter if requested.
  • Anonymous research studies
  • Invitation to take part in network meetings
  • To provide evidence to funders of business engagement


Fifteen Cornwall will hold your personal information securely and will only keep it for as long as is reasonably necessary in the circumstances, or whilst you are registered to use the Website, unless you have provided us with your consent to use the data for any additional purposes.  Fifteen Cornwall take the security of the Website and the information you provide very seriously and Fifteen Cornwall will take all appropriate technical measures using recognised security procedures and tools in accordance with good industry practice to protect your personal information.

Whilst Fifteen Cornwall use all reasonable endeavours to protect your security in the manner described above, Fifteen Cornwall consider that it is only appropriate to advise users that data transmission over the Internet and the World Wide Web cannot always be guaranteed as 100% secure, and therefore that you use the Website at your own risk. Accordingly, Fifteen Cornwall assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Fifteen Cornwall will take reasonable steps to create an accurate record of any personal data you have submitted. However, Fifteen Cornwall does not assume responsibility for confirming the ongoing accuracy of your personal data. You can update your personal data by making amendments in the ‘My Profile’ section of the Website or by emailing us at [email protected]

If you would like to request a copy of your personal data under the Data Protection Act 1998, or have any other related queries, please email [email protected]. Please note that proof of your identity, payment and/or other information may be required in order to respond to your request.

Your Personal Information may be shared with a third party in the event of a transfer of ownership. Fifteen Cornwall may also disclose your Personal Information as required or permitted by law.

Cookies and Google Analytics

Fifteen Cornwall may gather information about you when you use the Website by using cookies. Information collected in this way will be anonymous.

When you visit some areas of the Website, a ‘cookie’ will be placed on your computer. This is a small file that helps the Website to arrange content to match your preferred interests more quickly and are used by most major websites. Cookies cannot be used by themselves to identify you. You have the ability to decline cookies by modifying the settings in your browser although this may affect the quality of your visit.

Fifteen Cornwall reserves the right to anonymously track and report a user’s activity inside of the Websites. The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies and or an Application Programming Interface (“API”) to help analyse how the Website is used. The information generated by the cookie or API about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using the Websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Policy Modification

Any modifications to the privacy practices of Fifteen Cornwall will be reflected first within this area of our website. If Fifteen Cornwall considers using the information collected from you in a manner materially different from that stated at the time of collection, Fifteen Cornwall will send written notice by email of the change.


By disclosing personal information to Fifteen Cornwall you consent to the collection, storage and processing of information in the manner described in this policy. Please note that your continued use of the Website constitutes your agreement to any changes to this policy and the Terms and Conditions.

February 2016